Types of friends to have Free Essays

The exact opposite thing you need to be depicted as is somebody who’s stuck in their own particular manners. On the off chance that everybody had a companion from an alternate culture, the world would be a vastly improved spot. Being in a multifaceted kinship permits you to investigate customs, qualities, and conventions outside of your own way of life. We will compose a custom exposition test on Kinds of companions to have or then again any comparable point just for you Request Now Some of the time you may even receive better approaches to get things done. Be cautious; don’t get to know somebody Just in light of the fact that they’re from an alternate culture. Nobody likes to be a token companion. Rather, keep your psyche open, and on the off chance that you run over somebody you click with who Just so happens to be from an alternate culture, put forth the attempt to find out about their traditions, qualities, and customs while becoming more acquainted with the individual on an individual level. A Wise Mentor Jesse Jackson once stated, â€Å"Never look down on somebody except if you’re helping them up. † If you have somebody shrewd, motivating, and splendid in your life who rehearses this way of thinking, you’re amazingly fortunate. We as a whole need a companion who motivates us to be otter individuals without causing us to feel deficient. Additionally, being around such an individual will provoke us to better ourselves consistently. The insightful guide in your life doesn’t must be somebody who has a similar occupation or side interests with you. It’s essentially somebody who’s a couple of strides in front of you throughout everyday life and has enough intelligence and tolerance to control you the correct way. It very well may be anybody - ? an associate, a companion who’s past their years, or a more seasoned neighbor - ? for whatever length of time that you admire this individual and need to be progressively similar to them. A Loyal Best Friend Some of the time a reliable closest companion is the main thing you have to remain rational. Everybody needs a non-critical companion who will bolster them regardless. This is the sort of companion who leaves you alone a chaotic situation and knows the entirety of your most profound and darkest mysteries, yet at the same time adores all of you the equivalent. A Work Pal Did you realize that with an all day Job, you spend in any event half of your waking hours at work? That, yet you invest some more energy driving to work, contemplating work, staying at work longer than required, and advancing your profession on your own time. Discouraging, isn’t it? Insights show that the more disengaged you are grinding away, the more discouraged you get. That’s why it bodes well to get a work buddy to talk with at the water cooler and to assist you with traversing the week. You burn through half of your waking hours at work, thus accomplishes your work buddy. You’ll think that its a lot simpler to chat casually and whine about work with somebody who can identify with you than having lunch alone consistently. Your work buddy doesn’t must be your closest companion outside of work. They Just should be somebody you click with in some way or another, and on the off chance that both of you hit it if particularly well, you can generally begin spending time with them outside of the workplace. With a reliable closest companion, a dauntless globe-trotter, a fiercely legitimate associate, an insightful coach, a companion from an alternate culture, a perfect inverse, a benevolent neighbor, and a work buddy in your life, you’re bound to live a long and glad! A Friendly Neighbor These days, many individuals don’t know their own neighbors. It’s a disgrace, since certain neighbors can be the most pleasant and most supportive individuals ever. The most effective method to refer to Types of companions to have, Papers

Ku Klux Klan :: essays research papers

Ku Klux Klan The Ku Klux Klan has been the most sorted out of the numerous diverse White matchless quality gatherings that appeared after the Civil War. The poorly rumored Knights of the Klan have been engaged with incalculable occurrences of human rights infringement against blacks and other minority bunches in America. Particularly in the South, during and after the Reconstruction time frame, the Klan had a significant impact in detailing and compellingly utilizing huge numbers of the Jim Crow laws, that postponed dark man’s genuine opportunity f Stetson Kennedy is a local of Jacksonville, Florida where the Klan was exceptionally dynamic. Kennedy saw direct the working of the Klan when a servant in his home was taken for a ride by the Klan and gravely tormented. Kennedy built up a disdain for the Ku Klux Klan and needed to do everything he could to limit the impact of and put a stop to its despise mongering. He composed a book â€Å"Palmetto Country† in which he impacted the legend that the Klan was framed to â€Å"save the South† from Scoundrels, Carpetbaggers an Also, Kennedy noticed that the couple of things composed about the KKK were articles instead of uncovered. He felt the requirement for not just words however for lawful proof against the Klan’s inside maneuvers. For that reason somebody would need to go under a Klan robe and turn the hooded order’s messy material for all the world to see. The creator chose to volunteer for the activity and along these lines started his experiences as a Klan-buster, in the home office of the Klan at the time in Atlanta. The initial barely any section Before sufficiently long, Kennedy had enough implicating proof against the Klan. In an activity pressed second in the town hall, Kennedy stripped from under his Klan veil before staggered Klansmen who had thought he was one of them. Kennedy affirmed against the horrible association, and played a significant job in carrying the Klan to its knees. Through the rest of the book, Kennedy transfers his encounters working against other comparative outfits, similar to the Colombians in Florida, who had Nazi pioneers executing hostile to Negro, against Catholic and hostile to Semitic opinions. Because of his challenging encounters

Mini-Social Phobia Inventory (Mini-SPIN)

Mini-Social Phobia Inventory (Mini-SPIN) Social Anxiety Disorder Diagnosis Print Mini-Social Phobia Inventory (Mini-SPIN) By Arlin Cuncic Arlin Cuncic, MA, is the author of Therapy in Focus: What to Expect from CBT for Social Anxiety Disorder and 7 Weeks to Reduce Anxiety. Learn about our editorial policy Arlin Cuncic Medically reviewed by Medically reviewed by Steven Gans, MD on August 05, 2016 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on June 24, 2019 Social Anxiety Disorder Overview Symptoms & Diagnosis Causes Treatment Living With In Children Getty / Peerawat Kamklay The Mini-Social Phobia Inventory (Mini-SPIN) is a 3-item, self-rated scale originally developed to screen for generalized social anxiety disorder (SAD). The Mini-SPIN was developed by Dr. Jonathan Davidson of Duke University Medical Center, based on the longer 17-item social phobia inventory (SPIN). As professionals no longer distinguish between different types of social anxiety disorder (generalized vs. specific), this scale would be used for the assessment of social anxiety disorder of all types. Previously, the generalized subtype referred to people who experienced trouble with many social and performance situations, while the specific subtype referred to people who had trouble with only one (often public speaking). How the Mini-SPIN Is Administered The Mini-SPIN is generally used as a screening instrument for social anxiety disorder. Your doctor may use the questions on the Mini-SPIN to determine whether you are at risk for this disorder. A score on this instrument cant determine whether you meet the criteria for a diagnosis. Rather, it is the first step that your doctor might use to see whether further testing is needed. The Mini-SPIN contains three items about avoidance and fear of embarrassment that you rate based on the past week. The items are rated using a 5-point Likert scale: 0 not at all, 1 a little bit, 2 somewhat, 3 very much, and 4 extremely. Fear of embarrassment causes me to avoid doing things or speaking to people.I avoid activities in which I am the center of attention.Being embarrassed or looking stupid are among my worst fears. Scales such as this are often also used for research purposes when scientists want to determine the level of a problem in a large group or assess change over time in a particular problem. In this case, they might use the Mini-SPIN to assess for risk of social anxiety disorder or change in social anxiety symptoms over time. Generally, however, a short assessment like this is used as a screening test to tell your doctor whether to move on to ask more questions. Its important, then, that you answer as honestly as possible, even though it might feel embarrassing at the time. Information Provided by the Mini-SPIN The Mini-SPIN is scored by summing the item ratings. Scores of 6 or higher on the Mini-SPIN indicate possible problems with social anxiety. Scores this high would generally be followed up with a full diagnostic interview for SAD with a trained mental health professional. The Accuracy of the Mini-SPIN With a cutoff score of 6 or greater, the Mini-SPIN showed 90% accuracy in diagnosing the presence or absence of generalized social anxiety disorder in a managed care population. Results from a 2016 study published in the journal Cognitive Behavioral Therapy  demonstrated that the  Mini-SPIN  had excellent ability to distinguish between people with and without social anxiety disorder in a clinical  sample  of individuals with other disorders. Compute Your Score Rate each of the items above from 0 to 4. Add up the three item scores to compute your total score. For example, if you answered 4 to question 1, 3 to question 2, and 4 to question 3, your total score would be 11.   Next, compare your score to the cutoff score of 6.   In this case, the score of 11 is well above the score of 6. When used as a screening tool, scores of 6 or higher indicate possible problems with social anxiety.   A Word From Verywell If you have a score that indicates a possible problem with social anxiety or feel that your social anxiety is a hindrance, it is best to contact your doctor or a mental health professional for advice.  While social anxiety can feel overwhelming, there are effective treatments that could help, such as cognitive-behavioral therapy and medication, depending on your individual circumstances.

Customer Service and Company - 3665 Words

Individual Case Report: Firm Analysis As a prospective employee of this company, this report seeks to outline Zappos, an online retailer specializing in shoes started in 1999, specifically the company’s mission statement, general objectives and strategies and delves into organizational structure and company culture. The company is noteworthy for three particular reasons: 1) It is the largest online retailer of shoes in the US but is slowly expanding into other product categories, 2) the company’s growth year-on-year has been astronomical and 3) Zappos top-rated customer service experience, which the company says is enabled by a deeply ingrained organizational culture standard that has resulted in the company being ranked #6 in Fortune’s†¦show more content†¦In other words, only if the item is actually physically present in the warehouse would a customer have the option to order it. Organization Structure Notably, in 2009 the company was acquired by the world’s largest online retailer, Amazon.com. In the agreement, Amazon promised that Zappo’s operations and governance would remain intact, independently run as if a wholly separate company. The mutual alliance was ostensibly made because the customer service-centric culture was found to be co-inspired and compatible. Another reason was likely because Amazon could help the company expand gracefully and in orderly fashion as Zappo’s sales to that point were largely doubling every year creating strain within the company to grow alongside their sales. Fruits of this â€Å"acquisition† were likely present when Zappos restructured the organization into 10 separate companies under the Zappos brand, listed below: Zappos.com, Inc. (the management company) Zappos IP, Inc. (ZiP) Zappos Development, Inc. (Zappos.com or ZDev) Zappos Merchandising, Inc. (ZMerch) Zappos Fulfillment Centers, Inc. (ZFC) Zappos CLT, Inc. (ZCLT) Zappos Insights, Inc. (ZInsights) Zappos Gift Cards, Inc. (ZGift Cards) Zappos Retail, Inc. (ZRetail) 6pm.com, LLC (6pm) Organizational Culture Additionally, employees from the CEO down to the CSRs and warehouse workers rate organizational culture as one of the company’s key competitiveShow MoreRelatedCustomer Service For A Company1442 Words   |  6 Pages1 A major customer is the consumer who is having a long-term relationship with the product or service provider. They can be regarded as the main target consumer or business for a corporation. This type of consumer has a long-term corporation and business dealings with the company. The advantage of having one major customer is that the customer may require the corporation to provide larger products supply and it has a small probability for customer to break their promise which may help the corporationRead MoreCustomer Service at Sangria Company Essay863 Words   |  4 PagesCustomer Service at Sangria Company Introduction ============ Sangria Company is one of the country largest soft drink companies. Sangria with it is 10 manufacturing plants all over United States and more than 1,200 employees produce an average of 5,40,5000 cases of soft drink monthly. Sangria Company recognizes that customer satisfaction is the key to their long-term success. They monitor customer satisfaction and are interested in finding ways to improveRead MoreSwot Analysis : Customer Service Company1386 Words   |  6 PagesStrengths: #1 Customer Service Company in 2009[1] - Provides customers with smartphone application to scan/deposit checks; convenient for overseas members. - Customers can get online or use smartphone application to manage account, pay bills, etc. from anywhere in the world. - USAA has 0% or 1% credit/debit fees outside of the United States - cheaper than almost all other banks.[2] - USAA offers investing needs. When the economy is doing well, members can invest through USAA s investing services. - USAARead MoreMbazappos the Company That Is Powered by Customer Service1295 Words   |  6 PagesThe Company That is Powered to WOW Founded in 1999, Zappos started as site that only sold shoes. The idea for the site came to founder Nick Swinmurn in his quest to find the right shoe. Swinmurn couldn’t find exactly what he was looking for in the different stores he visited. The stores either didn’t have his size or the right style and color. After spending hours searching and getting no where he went home shoeless. Swinmurn attempted to shop online for the shoes he wanted. He couldn’t believeRead MoreService Based Companies : Customer Relationship Management965 Words   |  4 Pagesthat not only performs the desired functionality but also does it more efficiently. This definitely is a challenge for service based companies, which believe in using the existing industry standard tools for catering to the client needs with little or no importance to improving the way in which the deliverable was created. Not to forget the projects operated within these companies are bound by rigid timelines, so the idea of innovation is intimidating for the employee, the managers and the stakeholderRead MoreA Report On The Company s Customer Service Department2073 Words   |  9 Pagesproductivity, sales, motivation and customer service levels will increase and employee turnover will be reduced. Our solution includes leadership training and development, employee training, management, and hiring tools to help you succeed. This report includes findings from the pilot program conducted in ABC Company’s Customer Service Department as a result of the previous proposal. During the pilot program, we assessed all of the current customer service department as well as four incomingRead MoreDiscuss the Four Dimensions of Customer Service in a Company.2439 Words   |  10 PagesTitle: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us, â€Å"in each industry, the customer is god, is operators food and clothing parents.† This tells us that customers are important to organizations. With the current intense competition in logistics nowadays, most companies can provide high quality goods, even are willing to cut down prices if reasonable. However, how can suppliers gain a competitive advantage when high qualityRead MoreCustomer Service and Voluntears Program by the Disney Company2289 Words   |  9 Pageswords it states,† Disney’s mission is to always deliver, with integrity, the most exceptional entertainment experiences for people of all ages. We hold our citizenship efforts to the same high standard. Ultimately, our goal is to be the most admired company in the world. We believe we can achieve this goal by conducting our business and creating our products in an ethical manner, and by promoting the happiness and well-being of kids and families by inspiring them to join us in cr eating a brighter tomorrowRead MoreCompany Analysis : Zie Retails Operations Customer Service1882 Words   |  8 Pagesstandard fully utilized, the company require making sure that this standard has met with international quality standard. This process will allow top management to guarantee to all customers that Zie Retails operations customer service standard is already meet with global standard in operationsation industry. Utilize outsource customer service professional to establish an audit in Zie Retails operations customer service process will permit the company realize its customer service quality compare with theRead MoreEssay on Role of Customer Service in Datatronics and E-ZRP Companies1761 Words   |  8 Pagesmany global companies. Datatronics products include products used for telecommunications, industrial controls, medical, power supply, automotive, and computer supplies. This case study assignment explores key issues and role of customer service, with respect to the US branch of the company located in Romoland, CA. It includes a comparison of customer service and customer satisfaction. Joel McGivern is the Chief Information Officer, while Matt Rubenzahl is the head of customer service center, North

Socrates Was A Greek Philosopher And The Main Source Of...

Socrates was a Greek philosopher and the main source of Western thought. He was born circa 470 BC, in Athens, Greece and also through the writings of his students, Plato and Xenophon we of his life. Socrates was the son of Sophroniscus, an Athenian sculptor and stone maker, and Phaenarete, a midwife. Because he was not from a superior family, he got a basic Greek education and learned his father s craft at a young age. Before Socrates devoted his life to philosophy, it is believed he worked as a mason for many years. Socrates married Xanthippe, a younger woman and they had three sons Lamprocles, Sophroniscus and Menexenus. Furthermore, the Athenian law required all able bodied males serve as citizen soldiers for duty from ages 18 until they were 60. According to Plato, Socrates served in the armoured infantry known as the hoplite with shield, face mask and long spear. He participated in three military campaigns during the Peloponnesian War, at Delium, and Potidaea, Amphipolis where he saved the life of Alcibiades, a popular Athenian general. A trait that stayed with him throughout his life was his courage in battle and fearlessness. After his trial, he compared his refusal to retreat from his legal troubles to a soldier s refusal to retreat from battle when threatened with death. Plato s Symposium provides the best details of Socrates s physical appearance, saying that he was not the ideal of Athenian masculinity. Short and stocky, with a snub nose and bulging eyes,Show MoreRelatedSocrates1461 Words   |  6 PagesSocrates was one of the greatest Greek philosophers. His work was not to propose any specific knowledge or policy: it was to show how argument, debate, and discussion could help men to understand difficult issues. Most of the issues he dealt with were only political on the surface. Underneath, they were moral questions about how life should be lived. Such is the influence of Socrates that philosophers before him are called the Presocratic philosophe rs. Socrates made enemies, three of whom broughtRead MorePersonal Philosophy : Al Farabi1684 Words   |  7 PagesFarabi was born in a small village near Farab around 870 AD. Al Farabi is credited with preserving the original Greek texts during the Middle Ages because of his commentaries and treaties, and influencing many prominent philosophers, like Ibn Sina. Through his works, he became well known in the East as well as the West. Al Farabi’s philosophy was heavily influenced by Greek philosophy just like how western philosophy was influenced by Greek philosophy. Specifically, Aristotle, Plato, and Socrates wereRead MoreGreek Philosophy : The And The Sophists1167 Words   |  5 PagesDevyn K. Smith Greek Philosophy Henry Schuurman I.D Number:130010 Mailbox Number: 621 Protagoras and the Sophists Throughout the history of the world, philosophy has been at the forefront of the human search for knowledge, but there is no other philosophy like ancient Greek philosophy. Ancient Greek philosophy roughly began in the sixth century BCE and continued on up until ancient Greece became apart of the Roman Empire. The great Greek philosophers of the time, like Plato, Socrates, and AristotleRead MorePHL 215 Version 6 Moral Social And Political Philosophy Matrix And Essay Parts 1 2 2 2993 Words   |  4 Pagesfollowing matrix. Provide a definition of the branch of philosophy as given in a philosophical source (the readings, supplemental materials, or outside academic sources) and list a minimum of three historical developments, theories, key contributors, and principal issues. Bullet point answers are acceptable. Field Definition Historical Developments Schools Of Thought Key Contributors Principal Issues Moral Principals of right and wrongRead MoreBroken Family3761 Words   |  16 PagesSocrates Philosopher Socrates was a classical Greek Athenian philosopher. Credited as one of the founders of Western philosophy, he is an enigmatic figure known chiefly through the accounts of later classical writers, Wikipedia â€Å"Personal background† Born: 469 BC, Athens, Greece Died:399 BC, Athens, Greece Full name: Socrates Nationality: Greek Era: Ancient philosophy Region: Western philosophy School: Classical Greek Main interests: Epistemology, ethics Notable idea: SocraticMethod,Read MoreEssay about Ancient Athens1399 Words   |  6 Pagesdecided. Just as these Olympic swimmers will gain a medal for placing, ancient Athens had numerous accomplishments of its own. Athens â€Å"prosperity †¦ was due in large part to its stable and effective government† (SOURCE 1). When analyzing the history of ancient Athens, is easy to see how the accomplishments of a democracy, Greek philosophy, and Greek literature all shape Athens. Athens is the home of democracy. It is the first known example of where people began to govern themselves. The democracyRead MoreThe View Of The Leaning Process771 Words   |  4 Pagesgreatest minds are true fundamental to my statement such as Socrates the Greek philosopher and the main source of Western thought; The English physicist and mathematician Isaac Newton, most famous for his law of gravitation, was instrumental in the scientific revolution of the 17th century; Italian scientist and scholar Galileo made pioneering observations that laid the foundation for modern physics and astronomy and ; Albert Einstein was a German-born physicist who developed the general theory ofRead MorePsychology in Greek Philosophy, Paragraphs1403 Words   |  6 Pages1 Many people have contributed to the filed of psychology. Three whom I believe made significant impacts are Socrates, Aristotle and Rene Descartes. In the following section, I will briefly discuss a bit about each individual, and then talk about which of the four archetypes they each fall under based on the information presented. Socrates was a classical Greek philosopher who devoted his life and work to searching for moral good, virtue, and justice. He developed a method of seekingRead MoreHistory of Psychology Paper1294 Words   |  6 PagesHistory of Psychology Paper Jessica PSY/310 May 3, 2010 CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class. I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind, which I received while producing this paperRead Morehistory of philosophy5031 Words   |  21 Pagessee  History of Philosophy (disambiguation). This article  may require  copy editing  for grammar, style, cohesion, tone, or spelling.You can assist by  editing it.  (April 2013) Philosophy Philosophers Aestheticians Epistemologists Ethicists Logicians Metaphysicians Social and political philosophers Traditions Analytic Continental Eastern Islamic Platonic Scholastic Periods Ancient Medieval Modern Contemporary Literature Aesthetics Epistemology Ethics Logic Metaphysics

Memory Essay Free Essays

Autobiographic memories are known to be frequently inaccurate. In fact, when a person recalls the past, the images of real events are intermingled with events that either never occurred or are distorted so severely that there is little opportunity to recognize the true happenings in them. This occurs because of the operation of certain principles of memory that render exact memories difficult and almost unrealistic. We will write a custom essay sample on Memory Essay or any similar topic only for you Order Now These principles include schemas and mechanisms of interference explaining why memories can often be inaccurate and misleading. Schemas Schemas directly affect human perception of the outer world, other people. They are even more significant in the conceptualization of what one is and what one believes oneself to be. A person operating on a schema has a distinct perception of one’s own self that fits into a framework pre-specified in the schema. This framework includes a variety of attributes directly related to the life of an individual. An elderly woman could see her life as one of a devoted Christian. In such a case, she can be willing to shove away the memories that do not demonstrate such a trend in her life. Thus, she may be willing to repress memories of youthful fun that do not fit into her current beliefs and attitudes so that she could feel more comfortable about her past. This can occur not because of intended self-deception, but because of the stated schema that operates at the subconscious level. A man whose schema is that of a courageous hero will live the life based on this schema. In this case, he will tend to repress memories of his childhood episodes in which he acted as a coward or a villain, in his own current perception. Such incidents will not fit into his schema and thus are repressed as conflicting. The schema in this way governs not only what occurs in the present, but also memories of the past. Interference Interference is another powerful influence on the mechanisms of memory that makes remembrance of the past often inaccurate. It occurs because a human mind cannot store infinite amounts of information. When new information comes in, it may interfere with the older layers. Interference falls into two types: proactive interference and retroactive interference. The first kind occurs when â€Å"an older memory interferes with remembering a newer memory† (Borree, 2002). This is especially relevant to the successive study of several foreign languages when the knowledge of the previously studied language can interfere with the knowledge of the current one. Retroactive interference, in contrast, occurs when â€Å"newer memories interfere with older ones† (Borree, 2002). The latter type is more relevant to the exploration of autobiographic memory inaccuracy. When the current information conflicts with older layers, it can take precedence over them. A person who has achieved high socioeconomic status in the present may inaccurately believe that his past was also more glorious than it really was. A common occurrence is to see the harsh treatment from parents as intolerable abuse when one is consistently told, for instance, in a therapy course, that he or she was the victim of abuse. Evidence shows that â€Å"some of the people who remembered terrible things like being abused as children were discovered to have created these memories under pressure from their therapists† (Borree, 2002). When people in society are continuously being told about abuse in families, they tend to see their past in the same light, inventing instances of abuse even where they were not present. This represents a case of interference where the past interferes with the present. Repression Repression is a term that was introduced by Sigmund Freud, the psychologist who invented the psychoanalysis theory. According to him, memories can be repressed if they are too painful or disagreeable to people. Humans tend to â€Å"push painful memories out of our awareness and into a deep, dark place called â€Å"the unconscious mind† (Borree, 2002). This mechanism, too, can explain how memories are stored in places from which they are never retrieved. This distorts the real picture of the past events. Manipulation Many people with susceptible psyche can fall prey to conscious manipulation that leads to the change in their memories post factum. A skilful person using hypnosis can put them in this state. Manipulation can be used in a less conspicuous manner – through the use of specific language, for instance. The lawyer in court who uses the word â€Å"tragedy† to describe the misfortunes of the victim will force the victim to believe that he or she has indeed been through a terrible tragedy. Conclusion Distortions of events in autobiographic memory can arise for a number of reasons. Schemas, interference, repression and manipulation are just a few mechanisms that can affect human memories. In each case, the result is the distorted perception of the past reality which is influenced by the current cognitive state of the individual. Reference Boeree, C.G. (2002). Memory. Retrieved August 2, 2006, from http://www.ship.edu/~cgboeree/memory.html                      How to cite Memory Essay, Essay examples

Principles and Practice of Management free essay sample

General Manager operation, maintenance, and headed by a chief. The Chief of and under him Mukherjee Maintenance Engineer. The total was 500 workers, 25 executives, (Production), there were services groups, each Maintenance was Shukla was working as the strength of Maintenance and 50 supervisors. Chatterjee was working in Maintenance as a worker for three years. He was efficient. He had initiative and drive. He performed his duties in a near perfect manner. He was a man of proven technical ability with utmost drive and dash. He was promoted as Supervisor. Chattejee, now a Supervisor, was one day passing through the Maintenance Shop on his routine inspection. He found a certain worker sitting idle. He pulled him up for this. The worker retaliated by abusing him with filthy words. With a grim face and utter frustration, Chatterjee reported the matter to Mukherjee. The worker who insulted Chatterjee was a notorious character , and no supervisor dared to confront him. Mukherjee took a serious view of the incident and served a strong warning letter to the worker. Nothing very particular about Chatterjee or from him came to the knowledge of Mukherjee. Things were moving smoothly. Chatterjee was getting along well with others But after about three years, another serious incident took place. A worker came drunk to duty, began playing cards, and using very filthy language. When Chatterjee strongly objected to this, the worker got up and slapped Chatterjee. Later, the worker went to his union and reported that Chatterjee had assaulted him while he was performing his duties. Chatterjee had no idea that the situation would take such a turn. He, therefore, never bothered to report the matter to his boss or collect evidence in support of his case. The union took the case to Shukla and prevailed over him to take stern action against Chatterjee. Shukla instructed Mukherjee to demote Chatterjee to the rank of a worker. Mukherjee expressed his apprehension that in such a case Chatterjee will be of no use to the department, and. the demotion would adversely affect the morale of all sincere and efficient supervisors. But Chatterjee was demoted. Chatterjee continued working in the organisation with all his efficiency, competence, and ability for two months. Then he resigned stating that he had secured better employment elsewhere. Mukherjee was perturbed at this turn of events. While placing Chatterjees resignation letter before Shukla, he expressed deep concern at this development. Shukla called Chief of Personnel for advice on this delicate issue. The Chief of Personnel said, l think the incident should help us to appreciate the essential qualification required for a successful supervisor. An honest and hardworking man need not necessarily prove to be an effective supervisor. Something more is required for this as he has to get things done rather than do himself. Mukherjee said, l have a high opinion of Chatterjee. He proved his technical competence and was sincere at his work. Given some guidance on how to deal, with the type of persons he had to work with, the sad situation could h. ave been avoided. Shukla said, l am really sorry to lose Chatterjee, He was very honest and painstaking in his work. But I do not know how I could have helped him; I wonder how he always managed to get into trouble with workers. e know they are illiterates and some of them are tough. But a supervisor must have the ability and presence of mind to deal with such men. I have numerous supervisors, but I never had to teach anybody how to supervise his men. Questions: (a) Identify the problems in this case. (b) Do you think the decision taken by shukla is in keeping with the faith, trust and creating developmental climate in the organisation? Critically evaluate (c) How would you help in improving rough and tough behavior of employees? Read the following case and answer the questions given at the end. ABC manufacturing The ABC Manufacturing Company is a metal working plant under the direction of a plant manager who is known as a strict disciplinarian. One day a foreman noticed Bhola, one of the workers, at the time-clock punching out two cards his own and the card of Nathu, a fellow worker. Since it was the rule of the company that each man must punch out his own card, the foreman asked Bhola to accompany him to the Personnel Director, who interpreted the incident as a direct violation of a rule and gave immediate notice of discharge to both workers. The two workers came to see the Personnel Director on the following day. Nathu claimed innocence on the ground that he had not asked for his card to be punched and did not know at the time that it was being punched. He had been offered a ride by a friend who had already punched out and who could not wait for him to go through the punch-out procedure. Nathu was worried about his wife who was ill at home and was anxious to reach home as quickly as possible. He planned to take his card to the foreman the next morning for reinstatement, a provision sometimes exercised in such cases. These circumstances were verified by Bhola. He claimed that he had punched Nathus card the same time he punched his own, not being conscious of any wrongdoing. The Personnel Director was inclined to believe the story of the two men but did not feel he could reverse the action taken. He recognized that these men were good workers and had good records prior to this incident. Nevertheless, they had violated a rule for which the penalty was immediate discharge. He also reminded them that it was the policy of the company to enforce the rules without exception. A few days later the Personnel Director, the Plant Manager, and the Sales Manager sat together at lunch. The Sales Manager reported that he was faced with the necessity of notifying one of their best customers that his order must be delayed because of the liability of one department to conform to schedule. The department in question was the one from which the two workers had been discharged. Not only had it been impossible to replace these men to date, but disgruntlement over the incident had led to significant decline in the cooperation of the other workers. The Personnel Director and the Sales Manager took the position that the discharge of these two valuable men could have been avoided if there had been provision for considering the circumstances of the case. They pointed out that the incident was costly to the company in the possible loss of a customer, in the dissatisfaction within the employee group, and in the time and money that would be involved in recruiting and training replacements. The Plant Manager could not agree with this point of view. We must have rules if we are to have efficiency; and the rules are no good unless we enforce them.